| Terms and Conditions:
General Conditions
of 90 day warranty
- The display or advertisement of any products or services in
the http://www.yeticomnz.com/ web
site does not obligate Yeti Communications / yeticomnz.com to
provide the product or service.
- By placing and having accepted by Yeti Communications /
yeticomnz.com an electronic, phone, fax or Email order does not
obligate Yeti Communications to provide the products or services
ordered. Yeti Communications / yeticomnz.com reserves the right to
reject any order for products or services at its discretion.
- Any orders for product or services which are rejected by
Yeti Communications /yeticomnz.com will have payments received or
charged returned in full.
- Orders which require custom manufacture or are delayed due to
a manufacturer process will require payment at the time the order
is placed.
- Yeti Communications / yeticomnz.com reserves the right to delay
shipment or ship incomplete orders due to inventory fluctuation or
circumstances beyond our control - i.e. Acts of God, shipping
problems, cancellation or non-delivery of product by manufacturer,
etc.
- Yeti Communications / yeticomnz.com reserves the right to edit,
add or delete provisions of this Terms and Conditions page at any
time without notice.
- Yeti Communications / yeticomnz.com reserves the right to
determine an acceptable method of payment. Orders placed with
payment types which are deemed unacceptable will be cancelled.
- Yeti Communications / yeticomnz.com reserves the right to charge
in advance of shipment any high value order (in excess of $100.00)
or any special order item(s) which may be delayed in inventory
acquisition.
- Yeti Communications / yeticomnz.com reserves the right to
require Proof of Licensing or Written Authorization before
programming any transmit frequencies in 2-Way type radios.
- Yeti Communications / yeticomnz.com reserves the right to
temporarily suspend operations for maintenance, inventory control
or other activities. During this time no order processing will
take place and the email system will be inactive.
- Any warranties written or implied by manufactures may require
the return of the
product to the manufacturer for warranty
fulfilment.
- Any warranty return shipping charges incurred are customer's
responsibility and will not be reimbursed.
- Order shipments which are refused without prior consent or
return authorization will be deemed returned without
authorization. This will result in a 20% restocking fee and
payment of all shipping and handling charges by the customer or
organization which placed the order.
- Yeti Communications / yeticomnz.com is not liable for the
improper or illegal use of any product or service which it has
provided.
- Yeti Communications / yeticomnz.com is not liable for the
improper installation, assembly, programming or misapplication of
any merchandise which may cause undesirable or substandard
performance.
- Yeti Communications / yeticomnz.com is not liable for any
service fees or bank fees levied against a customer by his or her
bank in the course of transactions, payments or refunds.
- Yeti Communications / yeticomnz.com is not liable for any lost
messages or miscommunication via mail, email, phone, fax or other
systems.
- Yeti Communications / yeticomnz.com is not liable for
incorrectly ordered items, items ordered by mistake or items
ordered in the wrong quantity. These items, if returned, are
subject to the standard re-stocking fee and return procedures
- All prices subject to change without notice.
- All specifications subject to change without notice.
- All shipping weights subject to change without notice.
- All payment terms are at our discretion and are subject to
change without notice.
- Actual products may differ in appearance from pictured items
due to manufacturer changes or photographic errors.
- All orders are shipped via NZPOST OR INDONESIA-POST
- Yeti Communications / yeticomnz.com is not responsible for
items damaged during shipping/transport by
carrier. Any missing parts, bent, crushed packaging or otherwise
damaged items are fully insured and a damage claim must
immediately be place with the carrying agent . Once
the claim is processed and approved a replacement will be shipped
immediately. DO NOT RETURN DAMAGED ITEMS to Yeti Communications
/ yeticomnz.com. The damaged item(s) must be inspected by the carrier
at the point of delivery. Keep all packing material, boxes, etc.
for the inspection process by the carrier's agent. Unauthorized
return of damaged items will not be credited. Yeti
Communications / yeticomnz.com is not the insuring agent, the carrier
is the insuring agent. By not following this procedure you will
forfeit any replacement or credit and your damaged item(s) will be
returned.
- Yeti Communications / yeticomnz.com is not responsible for
changes in actual shipping charges due to unforeseen charge
schedule changes, oversize fees or other shipping charge
adjustments.
- Yeti Communications / yeticomnz.com is not responsible for
undeliverable, returned shipments. Any additional
shipping/handling charges will be the customer's responsibility if
package is to be re-shipped to the same or different address.
- Yeti Communications / yeticomnz.com is not responsible for
delayed shipments or shipments not conforming to customer's
requested shipping preferences. Same Day, Next Day, 2nd Day Air or
3 Day shipping is not guaranteed and may not be attainable due to
technical problems or inventory delays.
- Yeti Communications / yeticomnz.com is not responsible for
undeliverable, confiscated, delayed or destroyed international
shipments (shipments outside New Zealand. and it's
territories) or Indonesia. Shipments confiscated by local governments and not
returned intact to Yeti Communications / yeticomnz.com will be
billed as if delivered successfully to international customer. Any
additional return shipping/handling charges will be the customer's
responsibility. No refunds will be given on any
shipping/handling/insurance charges on international shipments. No
refunds will be given on destroyed, damaged or confiscated
merchandise in international shipments.
-
Yeti Communications / yeticomnz.com is not responsible
for typographical or photographic errors, misspellings, shipping
calculation errors, incorrectly priced products or services or any
other errors which may incorrectly represent a product or service.
Yeti Communications / yeticomnz.com reserves the right to not
provide any product or service because of these errors.
-
Yeti Communication / yeticomnz.com, it’s owners, officers,
employees or agents shall not be liable, under any circumstances,
for any loss of business, profits, customers or customer goodwill,
loss of communications, damage to existing communications systems
or services, damage to existing equipment or structures, or for
any incidental or consequential damages of any kind that result
from the use or misuse of the products, services, information,
late delivery of products or services, non-delivery or damaged
delivery of products or services or any use whatsoever of the
contents of the Yeti Communications / yeticomnz.com web
site.
Order Cancellation-
You can cancel all or part of your order any time before
it ships. Please use the following
procedure to assure your order is properly
cancelled:
- Email the order cancellation request at
Email . Please include your name and
the item details.
Shipping
Damage-
If your order arrives and has been
damaged during the shipping process, please follow the steps below
to insure that you get a prompt replacement or credit for the
damaged items:
- Report the damage to the carrying agent immediately . Keep the damaged item(s), all
cartons, boxes and packing materials available in case the
shipment has to be inspected by the carrier's agent or returned
to their inspection department. DO NOT RETURN DAMAGED
ITEMS to Yeti Communications / yeticomnz.com. We are not the
insuring agent, the carrier is, and returning the damaged
item(s) will void any claim you may have. The damaged item(s)
and shipping materials must be inspected by the carrier at the
point of delivery in order for the insurance claim to be
processed.
- Wait for the insurance claim to be approved by the carrier
(usually several days). Once the claim is approved Yeti
Communications / yeticomnz.com will immediately either credit or
replace the damage item(s) at your request.
Returns-
Your satisfaction is important to us therefore you may return
any product within 10 days of the purchase/invoice
date and we'll refund the full price, less freight and restocking
charges. Return authorization is required must be
obtained by phone or email prior to returning
item.
Return Conditions:
NOTE: A RETURN AUTHORIZATION IS REQUIRED FOR ALL RETURNED ITEMS. RETURNED MERCHANDISE
WITHOUT A RETURN AUTHORIZATION WILL NOT BE ACCEPTED. THE
FOLLOWING CONDITIONS MUST BE MEET BEFORE RETURNING ANY
ITEM:
- Merchandise which has been installed, mounted or assembled
cannot be returned. Accessory items which have been installed or
attached cannot be returned. These actions render the items used
and non-returnable.
- Returned merchandise must be in "new" or "sellable as new"
condition. All packaging, accessories and manuals must be
complete and undamaged. There can be no missing accessories,
knobs, switches, parts or hardware. Items returned with missing
parts or accessories will be returned to owner and no credit
issued. Physical damage or wear of any type to any items
(scratches, damaged paint, damaged or ripped manuals, damaged
original packing and box, etc.) will cause an appropriate
increase to the restocking charge to compensate for having
to re-sell the equipment as distressed, blemished or damaged
goods.
- Merchandise which has been determined to be not operating
properly or appears defective and does not meet the above
conditions will be deemed a warranty repair and will be repaired
or replace at our discretion. Please see
WARRANTY
REPAIR before
returning.
Ship the return to:
Yeti Communications
Po Box 32065
Christchurch
New Zealand 8001
Please include a copy of your purchase invoice and
any emails sent to and received from us. Do not send
returns to factory or any other product dealer.
- The Customer agrees to pay a 20% restocking fee on the
equipment’s invoice value plus all return shipping/insurance
charges (see below). Proof of purchase and Return
authorization is required
for all returned merchandise.
- All return freight, handling, packing and insurance charges
are the responsibility of the customer returning the item.
- All return items must be packed in a suitable shipping
container (separate cardboard box). Do not return items by
putting a shipping label on the original manufacturer's box. A
manufacturer's original box or container is not suitable for
shipping. Please obtain a new shipping container or re-use the
shipping container the item was originally shipped in. Any items
not returned in a proper shipping container will be considered
damaged goods and returned to owner with no credit given.
- Merchandise modified at customers request cannot be
returned. Any custom engineering, alignments, tuning,
maxing, peaking, accessory installation, electronic, physical or
mechanical alterations, modifications, specification changes or
any other changes made to merchandise, item or equipment at
customers request render that item NON-RETURNABLE.
- Specials and Special Sale items cannot be returned. Special
orders or customized equipment (factory
modifications/accessories installed) cannot be returned. Any
items with their "Warranty Void if Removed" stickers removed
cannot be returned.
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