General Conditions of 90 day warranty

1. The display or advertisement of any products or services in the http://www.yeticomnz.com/ web site does not obligate Yeti Communications / yeticomnz.com  to provide the product or service.
2. By placing and having accepted by Yeti Communications / yeticomnz.com an electronic, phone, fax or Email order does not obligate Yeti Communications to provide the products or services ordered. Yeti Communications / yeticomnz.com reserves the right to reject any order for products or services at its discretion.
3. Any orders for product or services which are rejected by Yeti Communications /yeticomnz.com will have payments received or charged returned in full.
4. Orders which require custom manufacture or are delayed due to a manufacturer process will require payment at the time the order is placed.
5. Yeti Communications / yeticomnz.com reserves the right to delay shipment or ship incomplete orders due to inventory fluctuation or circumstances beyond our control - i.e. Acts of God, shipping problems, cancellation or non-delivery of product by manufacturer, etc.
6. Yeti Communications / yeticomnz.com reserves the right to edit, add or delete provisions of this Terms and Conditions page at any time without notice.
7. Yeti Communications / yeticomnz.com reserves the right to determine an acceptable method of payment. Orders placed with payment types which are deemed unacceptable will be cancelled.
8. Yeti Communications / yeticomnz.com reserves the right to charge in advance of shipment any high value order (in excess of $100.00) or any special order item(s) which may be delayed in inventory acquisition.
9. Yeti Communications / yeticomnz.com reserves the right to require Proof of Licensing or Written Authorization before programming any transmit frequencies in 2-Way type radios.
10. Yeti Communications / yeticomnz.com reserves the right to temporarily suspend operations for maintenance, inventory control or other activities. During this time no order processing will take place and the email system will be inactive.
11. Any warranties written or implied by manufactures may require the return of the
    product to the manufacturer for warranty fulfilment.
12. Any warranty return shipping charges incurred are customer's responsibility and will not be reimbursed.
13. Order shipments which are refused without prior consent or return authorization will be deemed returned without authorization. This will result in a 20% restocking fee and payment of all shipping and handling charges by the customer or organization which placed the order.
14. Yeti Communications / yeticomnz.com is not liable for the improper or illegal use of any product or service which it has provided.
15. Yeti Communications / yeticomnz.com is not liable for the improper installation, assembly, programming or misapplication of any merchandise which may cause undesirable or substandard performance.
16. Yeti Communications / yeticomnz.com is not liable for any service fees or bank fees levied against a customer by his or her bank in the course of transactions, payments or refunds.
17. Yeti Communications / yeticomnz.com is not liable for any lost messages or miscommunication via mail, email, phone, fax or other systems.
18. Yeti Communications / yeticomnz.com is not liable for incorrectly ordered items, items ordered by mistake or items ordered in the wrong quantity. These items, if returned, are subject to the standard re-stocking fee and return procedures 
19. All prices subject to change without notice.
20. All specifications subject to change without notice.
21. All shipping weights subject to change without notice.
22. All payment terms are at our discretion and are subject to change without notice.
23. Actual products may differ in appearance from pictured items due to manufacturer changes or photographic errors.
24. All orders are shipped via NZPOST OR INDONESIA-POST
25. Yeti Communications / yeticomnz.com is not responsible for items damaged during shipping/transport by carrier. Any missing parts, bent, crushed packaging or otherwise damaged items are fully insured and a damage claim must immediately be place with the carrying agent . Once the claim is processed and approved a replacement will be shipped immediately. DO NOT RETURN DAMAGED ITEMS to Yeti Communications / yeticomnz.com. The damaged item(s) must be inspected by the carrier at the point of delivery. Keep all packing material, boxes, etc. for the inspection process by the carrier's agent. Unauthorized return of damaged items will not be credited. Yeti Communications / yeticomnz.com is not the insuring agent, the carrier is the insuring agent. By not following this procedure you will forfeit any replacement or credit and your damaged item(s) will be returned.
26. Yeti Communications / yeticomnz.com is not responsible for changes in actual shipping charges due to unforeseen  charge schedule changes, oversize fees or other  shipping charge adjustments.
27. Yeti Communications / yeticomnz.com is not responsible for undeliverable, returned shipments. Any additional shipping/handling charges will be the customer's responsibility if package is to be re-shipped to the same or different address.
28. Yeti Communications / yeticomnz.com is not responsible for delayed shipments or shipments not conforming to customer's requested shipping preferences. Same Day, Next Day, 2nd Day Air or 3 Day shipping is not guaranteed and may not be attainable due to technical problems or inventory delays.
29. Yeti Communications / yeticomnz.com is not responsible for undeliverable, confiscated, delayed or destroyed international shipments (shipments outside New Zealand. and it's territories) or Indonesia. Shipments confiscated by local governments and not returned intact to Yeti Communications / yeticomnz.com will be billed as if delivered successfully to international customer. Any additional return shipping/handling charges will be the customer's responsibility. No refunds will be given on any shipping/handling/insurance charges on international shipments. No refunds will be given on destroyed, damaged or confiscated merchandise in international shipments. 

30. Yeti Communications / yeticomnz.com is not responsible for typographical or photographic errors, misspellings, shipping calculation errors, incorrectly priced products or services or any other errors which may incorrectly represent a product or service. Yeti Communications / yeticomnz.com reserves the right to not provide any product or service because of these errors.

31. Yeti Communication / yeticomnz.com, it’s owners, officers, employees or agents shall not be liable, under any circumstances, for any loss of business, profits, customers or customer goodwill, loss of communications, damage to existing communications systems or services, damage to existing equipment or structures, or for any incidental or consequential damages of any kind that result from the use or misuse of the products, services, information, late delivery of products or services, non-delivery or damaged delivery of products or services or any use whatsoever of the contents of the Yeti Communications / yeticomnz.com web site.

    
    Order Cancellation-
    
    You can cancel all or part of your order any time before it ships.  Please use the following procedure to assure your order is properly cancelled:
     

    1. Email the order cancellation request at Email .  Please include your name and the item details. 

    
    Shipping Damage-
    
    If your order arrives and has been damaged during the shipping process, please follow the steps below to insure that you get a prompt replacement or credit for the damaged items:
     

    1. Report the damage to the carrying agent immediately . Keep the damaged item(s), all cartons, boxes and packing materials available in case the shipment has to be inspected by the carrier's agent or returned to their inspection department. DO NOT RETURN DAMAGED ITEMS to Yeti Communications / yeticomnz.com. We are not the insuring agent, the carrier is, and returning the damaged item(s) will void any claim you may have. The damaged item(s) and shipping materials must be inspected by the carrier at the point of delivery in order for the insurance claim to be processed.
    2. Wait for the insurance claim to be approved by the carrier (usually several days). Once the claim is approved Yeti Communications / yeticomnz.com will immediately either credit or replace the damage item(s) at your request.

    
    
    Returns-

    Your satisfaction is important to us therefore you may return any product within 10 days of the purchase/invoice date and we'll refund the full price, less freight and restocking charges. Return authorization is required  must be obtained by phone or email prior to returning item.
    
    Return Conditions:
    NOTE: A RETURN AUTHORIZATION  IS REQUIRED FOR ALL RETURNED ITEMS. RETURNED MERCHANDISE WITHOUT A RETURN AUTHORIZATION  WILL NOT BE ACCEPTED. THE FOLLOWING CONDITIONS MUST BE MEET BEFORE RETURNING ANY ITEM:

    • Merchandise which has been installed, mounted or assembled cannot be returned. Accessory items which have been installed or attached cannot be returned. These actions render the items used and non-returnable.
    • Returned merchandise must be in "new" or "sellable as new" condition. All packaging, accessories and manuals must be complete and undamaged. There can be no missing accessories, knobs, switches, parts or hardware. Items returned with missing parts or accessories will be returned to owner and no credit issued. Physical damage or wear of any type to any items (scratches, damaged paint, damaged or ripped manuals, damaged original packing and box, etc.) will cause an appropriate increase to the restocking charge to compensate for having to re-sell the equipment as distressed, blemished or damaged goods.
    • Merchandise which has been determined to be not operating properly or appears defective and does not meet the above conditions will be deemed a warranty repair and will be repaired or replace at our discretion. Please see WARRANTY REPAIR  before returning.

       Ship the return to:

      Yeti Communications
      Po Box 32065
      Christchurch
      New Zealand 8001

      Please include a copy of your purchase  invoice and any emails sent to and received from us.  Do not send returns to factory or any other product dealer.

    • The Customer agrees to pay a 20% restocking fee on the equipment’s invoice value plus all return shipping/insurance charges (see below). Proof of purchase and Return authorization is required for all returned merchandise.
    • All return freight, handling, packing and insurance charges are the responsibility of the customer returning the item.
    • All return items must be packed in a suitable shipping container (separate cardboard box). Do not return items by putting a shipping label on the original manufacturer's box. A manufacturer's original box or container is not suitable for shipping. Please obtain a new shipping container or re-use the shipping container the item was originally shipped in. Any items not returned in a proper shipping container will be considered damaged goods and returned to owner with no credit given.
    • Merchandise modified at customers request cannot be returned. Any custom engineering, alignments, tuning, maxing, peaking, accessory installation, electronic, physical or mechanical alterations, modifications, specification changes or any other changes made to merchandise, item or equipment at customers request render that item NON-RETURNABLE.
    • Specials and Special Sale items cannot be returned. Special orders or customized equipment (factory modifications/accessories installed) cannot be returned. Any items with their "Warranty Void if Removed" stickers removed cannot be returned.